CDA ci860 Specifications Page 175

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SMS and e-mail Messaging
3BDS011222-510 B 175
Modem Hardware (Hayes Compatible)
If a new modem is being installed in, or connected to the machine, perform Step 1
through Step 19. If a modem is already installed in, connected to, and recognized by
the machine, perform Step 2 through Step 4 and Step 11 through Step 19.
1. Connect the modem hardware to an available COM port.
2. Right-click on My Computer on the desktop.
3. Select Properties from the context menu that appears.
4. Click the Hardware tab in the System Properties dialog box.
5. Click Hardware Wizard and the Hardware Wizard appears.
6. Click Next and the Choose a Hardware Task dialog box appears.
The following is a general procedure for setting up the modem hardware. It may
differ depending on the specific modem hardware and the Windows operating
system being used. Refer to the appropriate documentation for specific settings
and procedures.
If more than one modem is installed, SMS and e-mail Messaging will use the first
device that supports MakeCall.
TAP/Modem device aspect will not work with a ZOOM USB modem.
In order for the Messenger to work reliably with a TAP service several items
should be considered when selecting a modem.
1) The modem selected should be fully supported by the operating system that is
running the Messenger Server. Some modems may be partially supported by an
operating system but may not correctly implement all of the required functions.
2) The modem and driver must be at least TAPI 2.2 compliant.
3) Only internal or RS-232 serial external modems should be used. USB modems
or RS-232 modems being accessed through a USB/Serial converter should not be
used. The USB drivers do not implement all of the modem control features
necessary to communicate with the TAP provider.
Some operating systems (Windows 7 for example), require using Windows
Control Panel to access the Hardware Wizard.
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